Refund & Return Policy – MAXNOVAS

Effective Date: 05/13/2025

Your satisfaction matters to us. If you’re not completely happy with your purchase, please review the following policy:

1. Return Eligibility

  • Returns/exchanges accepted within 30 days of receipt

  • Items must be unworn, unwashed, with tags attached, and in original packaging

  • Final sale, clearance, gift cards, and personal items (e.g., underwear, swimwear) are non-returnable

2. How to Start a Return

  1. Contact us at info@maxnovas.xyz or 307-621-0431 with your order number and reason

  2. Our team will provide the return address and shipping instructions

  3. Please return the item within 7 days after receiving return instructions

3. Refunds

  • Once we inspect the return, we’ll notify you of the approval/rejection

  • Approved refunds are processed to your original payment method within 7–10 business days

  • Bank processing times may vary

4. Exchanges

  • Need a different size or color? Let us know when initiating the return

  • Once we receive the original item, we’ll ship the exchange or issue a store credit/refund if out of stock

5. Damaged or Wrong Items

  • If your item arrives damaged or incorrect, notify us within 48 hours

  • Please include clear photos of the issue

  • We will offer a replacement or full refund at no extra cost

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • We recommend a trackable shipping method, as we are not liable for lost returns

7. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank or credit card statement

  • Contact your bank/payment provider (processing times may vary)

  • Still no update? Email us at info@maxnovas.xyz

Need Help?

📧 Email: info@maxnovas.xyz
📞 Phone: 307-621-0431

Thank you for shopping with MAXNOVAS!