Shipping Policy – MAXNOVAS

Effective Date: 05/13/2025

At MAXNOVAS, we aim to ensure smooth and timely deliveries. Please read our shipping policy below for key information on order processing, delivery options, and more.

  1. Order Processing Time
    Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. If delays occur, we’ll notify you by email.

  2. Shipping Methods & Delivery Time
    | Shipping Method | Estimated Delivery Time | Cost |
    |———————|—————————–|———-|
    | Standard Shipping | 5-10 business days | Varies by location |
    | Expedited Shipping | 2-5 business days | Additional charge |
    | Express Shipping | 1-3 business days | Additional charge |

Shipping times may vary based on your location and carrier delays.

  1. Shipping Destinations
    We offer domestic and international shipping. Availability depends on your country’s regulations. If we cannot ship to your location, we’ll notify you before processing your order.

  2. Shipping Costs
    Shipping costs are calculated at checkout based on weight, destination, and method. Free shipping may be available for orders over a certain amount (check our website). International orders may incur customs duties or import taxes, which are the customer’s responsibility.

  3. Tracking Your Order
    Once your order ships, you’ll receive a tracking number via email. If you don’t see an update within 3 business days, check your spam folder or contact us for help.

  4. Lost, Stolen, or Delayed Shipments
    We’re not responsible for packages marked as “Delivered.” For lost shipments, contact the carrier first, then reach out to us if needed. Delays may happen due to weather or customs.

  5. Address Accuracy & Changes
    Please ensure your shipping address is correct before finalizing your order. If you need to update it, contact us within 24 hours. Once shipped, changes cannot be made.

  6. Damaged or Incorrect Orders
    If your package is damaged or incorrect, contact us within 48 hours of delivery. Provide photos, and we’ll resolve the issue as quickly as possible.

  7. Returns Due to Failed Delivery
    If an order is returned due to an incorrect address or failure to collect, you may incur reshipping fees.

  8. Contact Us
    For questions or assistance, contact our customer support team:
    📧 Email: info@maxnovas.xyz
    📞 Phone: 307-621-0431

Thank you for choosing MAXNOVAS!